Delivery

We use Australia Post to send all of our packages. All packages are sent via regular post, however you have the option for express or registered for an extra cost. Depending on availability all products will be dispatched within two to five days of your payment being received via your selected postage option unless otherwise stated. Our product prices displayed do not show dispatch costs. Freight charges, where applicable, will be added to your order once your shipping details have been selected and entered in the check out process. Purchased items are dispatched within 1-3 business day from your order.

More information: https://auspost.com.au/parcels-mail/sending-in-australia/domestic-parcels

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Returns

Full price items must be returned within 7 days from the date of purchase, any items received outside this period, will not be accepted. All goods are dispatched with tags attached; to qualify for a return/exchange, items must be in its original condition of which it was received. Items which are returned with the tags removed will no longer qualify for a refund or exchange. Returns will be accepted for items which have not been worn, altered or washed. In an event of a faulty product, we will exchange if stock is available or provide a full refund. All sale items are final and do not qualify for a refund or exchange. It is suggested for customers to try on items purchased as soon as possible to qualify for a return. If you have requested for an exchange, the garment will be resent via standard post once it has been approved, a courtesy email will be sent thereafter Shipping costs are non refundable. The return handling/postage cost is at the customer’s expense.

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Faulty Items or More Information

Contact us: info@levelsent.com.au